From 1. June 2022 onwards, masks are no longer mandatory. However, we still recommend wearing a mask. The number of available seats is restricted.
Hand disinfectant in the cinema foyer
Two disinfectant dispensers for disinfecting hands can be found in the cinema foyer on -2: one next to the box office and one by the entrance to the cinemas.
Notices in the cinema foyer
Notices providing information on the applicable social distancing regulations and hygiene measures are displayed in clear view in the foyer. They include the following information:
We reccomend for those coming to the Arsenal cinema:
a) observe a minimum distance of 1.5 m to others (in the foyer and the auditorium)
b) wear a FFP2 mask the whole time
c) keep to the following hygiene rules: thorough handwashing, disinfecting of hands, sneezing/coughing etiquette
d) pay heed to the floor markings for social distancing at the box office and in the foyer.
Markings on the floor in front of the box office and the entrance to the cinema are intended to make sure that the appropriate distance is observed when queuing and to guide visitors in the correct direction. Cinemagoers are requested to enter the cinema auditorium immediately after buying their ticket.
Plexiglas screens at the box office
Plexiglas screens have been installed at both cash registers at the Arsenal box office to protect cinemagoers and staff.
Credit cards and EC cards can be used to pay for cinema tickets and kiosk items without the need for cash. All standard cards are accepted, including Maestro, Mastercard, Visa, and VPAY.
Tickets for Arsenal events can be purchased online. The corresponding receipt is sent via email.
Cinemagoers are requested to make use of the online ticket service or to make a reservation via telephone to avoid crowds forming in the evening as far as possible.
Reserved tickets must be picked up from the box office 20 minutes before the start of the screening at the lastest.
Restricted number of cinemagoers in the auditoria
Individual seats will be sealed off and marked as such to maintain a distance of 1 meter between cinemagoers at Arsenal 1. The total number of available seats at Arsenal 1 is 119. Arsenal 2 will remain closed until further notice.
Sufficient air circulation will be ensured to achieve good air quality. During screenings, only fresh air enters the auditoria via the ventilation system. The ventilation system is turned on at least 45 minutes before the beginning of the first screening and left on for at least 45 minutes after the end of the last screening. Additional air circulation will also be ensured before and after screenings by the doors being left open.
The distancing regulations also apply in the toilets. In line with hygiene plan, it will be ensured that sufficient liquid soap and single-use hand towels are available.
(as of June 1st, 2022)